GENERAL TERMS AND CONDITIONS
You must show the confirmation voucher (printed or on your mobile phone) to our staff on the day of the visit. This voucher is valid as a payment receipt.
Cancelling a booking once it has been confirmed will incur charges:
A.- Services / General tours:
- Cancellations made more than 72 hours before the time of the service will be refunded except for €8 in administration fees.
- Cancellations made less than 72 hours in advance will not be refunded at all.
- FAILING TO SHOW UP OR ARRIVING LATE AT THE STATED TIME AT THE MEETING POINT MEANS LOSING THE RIGHT TO THE TOUR AND THE AMOUNT PAID FOR THE SERVICE WILL NOT BE REFUNDED.
- Cancellations and changes to bookings must be requested in writing from your customer area.
B.- Mosque-Cathedral of Córdoba at your own pace (ticket and audio guide APP):
- Once the purchase has been made, no changes or cancellations are allowed.
As established in article 44 of Ley 7/1996, de 15 de enero, de Ordenación del Comercio Minorista (the Spanish Retail Trade Act of 15 January 1996), we inform you that, given their special nature, our products are not subject to the Right of withdrawal.
By signing up for our tours, you fully accept the General Conditions and the content published on this website, which are your commitment to us and ours to you.
The information contained on this website, such as itineraries and timetables, is correct at the time this website is published; any alteration or change since its publication, inaccuracy or variation cannot be considered misleading advertising by the organising company.
Should there be any change to a tour, you will be informed at the time of booking or at the start of the service, the valid and definitive information being that given by the guide at the start of the tour. Any of the places planned within each tour may be replaced by another of a similar category or characteristics if special circumstances or force majeure oblige us to do so.
If the organising company is forced to cancel the contracted service, the amounts charged will be refunded immediately, and customers will be offered the alternative dates available. No compensation will be payable.
Leaving or separating from the group during the tour, for reasons not attributable to the Organisation, means the loss of any right to claim.
On regular tours, if it is not possible to form a group in a single language, the tour may on some occasions be given in two languages.
Please note that tours requiring transport may be delayed by a few minutes due to traffic.
This company, as well as its partner companies, accepts no responsibility for any waiting that may occur at the entrances to the monuments to be visited, whether due to the organisation and/or internal management of the monument.
In accordance with our privacy policy, depending on the service contracted, your personal data as well as your credit card details may be passed on to other partner companies.
For any matter arising from the interpretation or application of the conditions contained on this website and for the fulfilment of the obligations deriving from their acceptance, both the customer and the organising company submit to the jurisdiction and competence of the Courts of Córdoba, waiving any other jurisdiction.
OFFICIAL GUIDES OF CÓRDOBA
Alhambra Valparaíso Ocio y Cultura S.L.
C.I.F.: B-18609719.
Tourist Services Company - Guided tours
C/ SAN ANTON, 72 , Ed. Real Center, 1º Izquierda - LOCAL 39. 18005. Granada. Spain.
Tel: +34 958 918 029. Fax: 0034 958225245. Mobile: +34 677 417 790..
All rights reserved.